1. Validity Period: Our quotes and invoices are valid for 30 days from the date of issuance.
2. Events: We cater to a variety of events, including catering, catering with chef services, cooking demonstrations, and hands-on cooking events.
3. Services: We offer food and beverage services only. Alcoholic beverage services can be arranged upon request through a trusted supplier.
4. Pricing: Catering prices are determined on a per-person basis with a minimum spend requirement. Cooking demonstrations have a flat fee. All prices are exclusive of GST unless otherwise specified. 
5. Minimum Spend: A minimum spend of $1200 (excluding GST) applies to all catering bookings. This will be confirmed during quoting and is subject to change based on FoodLab's discretion.
6. Deposit: A 50% deposit is required upon confirmation of the event.
7. Payment Schedule: The remaining 50% is due upon completion of the event.

8. Approved Credit Accounts: Clients with an approved credit account may pay within 14 days of the invoice date. FoodLab reserves the right to revoke credit terms at any time for late payments or account misuse. 
9. Cancellation Policy:
- Cancellation within 48 hours of the event date requires full payment for the cancelled event.
- Cancellation with 5 days’ notice will entitle the client to a 50% refund.
- Cancellation with a week's notice will entitle the client to a full refund.
- Rescheduling of events is discretionary and will depend on the availability of catering services by FoodLab. 
10. Changes or Reductions: Final numbers must be confirmed at least 7 days prior to the event. Changes greater than 10% from the original quote may require a re-quote or incur additional charges. 
11. Refund policy: Refunds due to dissatisfaction must be requested in writing within 48 hours of the event. While refunds are discretionary, we will consider concerns in good faith. Additionally, refunds will be provided if the goods supplied are not fit for purpose, as required under Australian Consumer Law.
12. Dietary Options: We can accommodate all reasonable dietary requests if advised at the time of booking. Whilst we endeavour to be as accommodating as possible, we require advance notice of any and all dietary needs. 
13. Additional Hire: Any additional hire costs to be covered by the client with quotes provided in advance.
14. Additional Services: We can provide chefs at a rate of $60 per hour for events. This does not include floor staff services.
15. Set-up and Breakdown: We require 90 minutes for set-up and breakdown, returning the areas clean within an hour of the end of service.
16. Client Responsibilities: The client is responsible for providing access to loading docks and site contacts to coordinate bump-in and set-up.
17. Requirements: We require access to electricity, water, and waste disposal facilities.
18. Outside Vendors or Services: There are no restrictions on the use of outside vendors or services.
19. Liability: We carry $20 million public liability insurance.
20. Use of Catered Food or Beverages: There are no restrictions on the use of catered food or beverages after the event.